N-able Technologies Invests in Partner Care and Post-Sales Support; Touts Technology Advancements
Industry Influencer's New Technical Services Resources and Partner Development Team Strengthen Offerings, Notably Increasing Service and Support for MSP Partners.
Ottawa, Canada — April 18, 2007 — Committed to exceeding partner expectations, N-able Technologies®, the preferred supplier of managed services software and business transformation services for resellers servicing small- and medium-sized businesses (SMBs), today announced key enhancements to its Technical Services and Partner Development teams. These include:
- A New Partner Support Environment for Technical Services — N-able has created three collaborative teams (Partner Services, Partner Support and Solutions Architects) to address partners' needs more directly and provide a higher level of technical support. As part of this new structure, N-able also adopted a single-owner service model, ensuring an issue remains the responsibility of a single Partner Support person.
- The Addition of N-able's Partner Services Team — Recognized as the first line of support for N-able's managed service provider (MSP) partners, the Partner Services team was introduced to handle incoming technical support calls, book service tickets and work in tandem with N-able's Partner Support Analysts to troubleshoot and resolve technical support inquiries.
Gino Manna, president and CEO of Maryland Computer, applauds N-able's investment in technical services and post-sales support. "I have yet to encounter a company that dedicates more resources into working with their reseller channel than N-able," says Manna, who became an N-able partner in November 2006. "From initial contact and sales demonstrations, to technical support and the final development of our business model and deployment of the managed service program, N-able's commitment to our success has been amazing. Few companies exist in the technology arena today that not only have command of their products, but also have the desire to see their resellers succeed."
To ensure even more partner value, N-able has strengthened its post-sales business support by increasing its Partner Development team by 120 per cent and streamlining its Velocity Blueprint to make it easier for partners to go to market with a proven managed services solution. The company also introduced a new program creation framework and MSP calculator to help partners build their managed services offerings and effectively price and market them to existing and potential clients.
"The programs that we are creating and the best practices we have learned with the help of N-able's Partner Development Specialists are really adding value to the managed services we can and do offer our clients," says Robert A. Tudor, owner of RNA Pro Computer Consulting, an N-able partner since January 2007.
"Working with N-able's Partner Development and Technical Services teams feels more like adding to my staff rather than purchasing a product. The amount of support has been phenomenal."
In addition to enhancing its Technical Services and Partner Development offerings, N-able continues to advance its N-central® platform, introducing new features and functionality such as remote desktop and server management capabilities. The company also announced plans to debut the next generation of its Velocity System™ and new Velocity Partner Center, an online community portal designed to provide comprehensive guidance and assistance to MSP partners as they work through the development of their managed services offering, later this year.
"Over the past 10 months, we've seen tremendous improvements to N-able's technology platform and give a lot of credit to the top guys for keeping the team focused on the right things," says Tom Snyder, COO, Xantrion, an N-able partner since 2005 and ranked 11th in a report on the San Francisco area's 100 fastest-growing private companies. "There's no doubt in my mind that N-able offers the best MSP tool on the market and has the best team working to continually improve it."
"At the end of the day it's not what you say that differentiates you from your competitors, it's what you do — which is why N-able is investing aggressively in the areas that matter most to our MSP partners," says Gavin Garbutt, president and CEO of N-able. "We are serious about doing right by the channel and will continue to earn our partners' business by providing them the tools, training and support necessary to become the world's most successful MSPs." For more information about N-able Technologies, visit www.n-able.com or call N-able's sales team at 1-877-655-4689.
About N-able Technologies
N-able Technologies is the leading provider of Managed Service Automation™ platforms that transform IT service organizations into managed service providers (MSPs). N-able's combination of products, people and processes help service providers develop, sell and deliver highly profitable managed services to the small- and medium-sized business (SMB) market. N-able provides complete solutions to monitor, manage and optimize information technology and security from a business perspective, deliver business-value reports and drive effective and efficient service delivery.
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